The company needed to introduce to the single application instance servicing over 15 online stores in Europe. The system was required to handle all internet user transactions for ordering multiple types of the Client’s products (computers etc.) Following market areas were supposed to be covered by the solution:

• Global Online (Home & Small Business)
• Premier Customers Stream (Corporate clients)
• Public Sector
• The company contacted Luxoft seeking to tackle this challenge by creating a portal to handle all online transactions in Europe.

The Solution:

Luxoft working jointly with the Client delivered a new online portal including following major functionalities:

• Store Catalogues
• Computers, Software, Peripherals, Parts, consumables
• Customizable Standard Configurations
• Order Management
• Order Entry
• Automated E2E processing
• Payment processing, taxation (VAT, Eco-tax etc.)
• Management tools: sales, customers
• Shipping
• Shipping charges, addresses and methods
• B2B Portal (Enterprise customers)
• ERP Interfaces: Oracle, Ariba, SAP, Commerce One, Biz Talk
• Gateways: webMethods, .NET Web Services
• Reporting

Following also are additional features which were implemented in the system:

• Country specific support
• 15+ localized stores in Europe
• Catalogues, payments, discounts, taxation, shipping, legislation
• Globally manageable corporate accounts
• Personal Stores
• Catalog Customization
• Personal pricing, discounts
• Configurable payment methods and shipping
• Services and Tools
• Customer service tools
• Customer self-service tools
• Groups and Roles Access Management
• Full customization for corporate accounts
• Invoicing, financial reporting