User-Centric Design & Development

Organizations are finding that successful outcomes in RIA-based projects are not guaranteed. A better experience for the user comes from a mature, user-centered design process as much as from technology and products.

Without a full understanding of the strengths and weaknesses of these technologies, and without an awareness of the importance of usability-centered design, these initiatives have significant risk of failure. If done properly, then the result will be not just a UX that better satisfies users, but one that has concrete business benefits, such as improved productivity, reduced error rate in business processes, increased revenue (in e-commerce scenarios) and greater user retention.

We partner with clients to identify current and desired future state with the use of assessments and workshops. That outcome is followed by a guided map of the strategic road and a plan of action utilizing usability-centered design. We stand behind our strategy with implementation and support.

Application to business:

• Customer facing web applications
• Legacy application UX improvement
• Front-end to a Service Oriented Architecture
• Front-end to web services in a Web Oriented Architecture
• Interactive Visualization (BI and data dashboards)

Business value:

• Improved and satisfying UX
• Improved productivity
• Reduced error rate in Business Processes
• Greater user retention