Aircraft Maintenance and Customer Support

One of greatest competitive advantages for an aircraft manufacturer is to provide responsive, geographically distributed, and reliable post-production maintenance support. Even a few days of an aircraft’s inability to serve routes due to malfunction or missing spare parts results in unacceptable losses for an airline. Providing a collaborative workspace that is accessible worldwide along with productivity-enhancing solutions for maintaining and tracking customer service requests is essential to getting the aircraft back into the air quickly and safely. Luxoft’s aerospace service portal technologies provide a versatile and powerful solution that encompasses these needs in a seamlessly integrated web portal.

• Customer Reference
  Your customer database is one of your most valuable assets. Luxoft’s customer reference system manages the exact identity of your customers and their associated contracts via a workflow that efficiently creates and controls various customer and contract data. In addition, this system can be interfaced with other applications that require customer data.
• Quality Issue Management
  Direct and timely feedback concerning the quality of delivered products and services is essential for first-class support in production, manufacturing, and service organizations. Luxoft’s issue management tool enables superb problem management. Its capabilities include issue reporting, containment actions, customer protection, root cause, corrective actions, technical assessments, airworthiness status assessments, and return-to-vendor functionality.
• Spare Parts Price Catalogue
  Catalogue management is a vital component of your customer relationships. Luxoft’s parts catalog uses a flexible data exchange mechanism that supports data loading and replication from diverse sources to give your customers a single, unified price catalogue. The catalogue is published yearly with interim revisions for price changes and new products.