Contact us
Tel: +40(21)203-6696
General & Sales Inquiries:
167 Calea Floreasca, Sector 1
Bucharest, Romania 014459

Read more about Luxoft’s Telecom Experience

Our Expertise:

  • Over 1150 Critical or Major cases closed for big Network Operators around the world in the last 2 years
  • Over 100 Engineers involved in L1/L2 Support services
  • 7&24 support services for various solutions (Nortel Optical ATM Backbone, Nortel Voice Carrier, Trapeze WLAN, etc)
  • Real-time interactions with support teams in different time zones (i.e. NA, CALA, APAC)
  • Our customers:
    • Nationwide network operators/data&voice service providers
    • Financial organizations
    • Governmental departments/organizations

Support Services: Skill Set

  • Strong Telecommunication background
  • Very good experience in multi-site project management
  • Well defined process for support services
  • Very good communication/negotiation skills for customer interacting tasks
  • Flexibility to work 7&24 and interfacing with various time zones
  • Significant LAB facilities
  • Very good understanding of L2/L3 protocols for Backbone or Enterprise voice&data solutions
  • Operating systems: UNIX (Aix, Solaris, Linux), RTOS (VxWorks, QNX, Linux)
  • Object oriented real-time system analysis, modeling and testing (UML)
  • CASE tools for real-time systems (ObjecTime, RoseRT, SDT)
  • Various certifications for Backbone/Enterprise solutions for different vendors (Cisco, Avaya, Nortel, Trapeze, IBM, etc)
  • Language skills: English, French

We are covering:

Network Operation Center: Our Expertise


We are proficient in:

Technology/Protocols Network side Vendors
Optical Communications
  • SDH/SONET
Carrier, Edge Cisco, Nortel
ATM – Asynchronous Transfer Mode
  • Traffic management (AAl1/AAL5)
  • ATM Networking (PNNI, UNI)
Edge Cisco, Nortel
Carrier Voice over ATM/IP
  • H.248, MGCP
Carrier, Edge Nortel
Emulated circuits
  • Pseudo wires
  • CES (HDLC or AAL1 based)
 Edge Nortel
Enterprise Digital Telephony (legacy or over IP)
  • Voice Codecs (G.7XX, T.X)
  • Voice over IP: RTP, H.323, SIP, RTP
  • Voice Signaling (QSIG, ETSI, Euro)
  • Voice Transport (ISDN BRI/PRI, E1/T1 CAS)
 Enterprise Avaya, Cisco, Nortel, Mitel
Wireless LAN  
  • 802.11 b/g
  • WLAN security (WEP,RC4,WPA,TKIP,CCMP)
  • Voice services over WLAN (VoWLAN)
Enterprise Trapeze, Cisco
MPLS based solutions (RSVP, OSPF-TE, ISIS-TE)
Edge, Enterprise Cisco, Nortel
Metro Ethernet solutions
  • Provider Backbone Bridge / Provider Backbone Transport
  • Stacked VLAN (Q in Q)
 Edge Nortel
IPv6 stack & unicast/multicast routing:
  • NDP, TCP, UDP
  • RIPng, OSPFv3, BGP4+
  • MLDv2, PIM-SM
 Carrier, Edge Cisco, Trapeze, Nortel
Security: IPSEC, ESP, IKE, Two Factor (X-Auth), SSL/TSL, Tokens
AAA: RADIUS, LDAP, Certificate( OCSP, CMP)
Redundancy: NLB, VRRP
Carrier, Edge, Enterprise, CP Cisco, Trapeze, Avaya, Nortel
On-switch OAM
  • Data modeling & configuration management
  • Alarms & events collection
  • SNMP agents (Epilogue (wrs), Emanate (snmpr)
 Carrier, Edge, Enterprise, CP Cisco, Trapeze, Avaya, Nortel
Legacy technologies
  • Frame Relay
  • IPX, Source Routing Bridge
  • SNA
 Carrier, Edge, Enterprise, CP Nortel
Level3/Level2 VPN solutions:
  • L3/PPVPN – MPLS/BGP
  • Secure PPP/Tunelling
  • L2VPN-VLAN, stacked VLAN
  • Ethernet  Pseudo Wires
  • VPWS, VPLS
 Edge, Enterprise Cisco, Trapeze, Nortel
Carrier Grade Architectures  
  • Warm/Hot 1:1, 1:N  redundancy
  • Port redundancy (Automatic Protection Switching, L-APS)
  • Non-disruptive software patching architectures
 Carrier, Edge Cisco, Nortel
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