FAQ
167 Calea Floreasca, Sector 1
Bucharest, Romania 014459
LuxNOC is a service by Luxoft. You can fully outsource your Network Operations Center (NOC) to us. NOC is responsible for the non-stop surveillance of telecommunication network and for quick resolution of any occurring errors. By outsourcing NOC services to Luxoft, you tap into the talent pool of the best engineers in Eastern Europe.
Unlike the majority of outsourced NOC service providers, Luxoft possesses vendor-level expertise in telecommunications equipment, including Nortel, Avaya, Trapeze Networks and more. This results in faster problem resolution, ability to help with network design and easier introduction of new services. LuxNOC has a state-of-the-art 1,000 sq. m. telecom lab that enables complex simulation tests allowing the quick resolution of most critical issues.
- Network surveillance & SLA Monitoring
- Traffic monitoring & optimization
- Network performance management & optimization
- Level 1 and/or Level2 Network Support
- Seamless interfacing with the 3rd party vendor, thanks to Luxoft’s extensive Level 3 expertise
- Maintenance/support for services in the telecom business environment, including Customer Relationship Management web-based platforms, Revenue/Billing Management platforms, Data Center monitoring / reporting tools
- Customized applications to enhance the functionality of the client’s existing Network Management tools ( for IBM NetView, Netcool, etc.)
- Adding new functionality to the proprietary customer applications
- Applications & Servers monitoring
- Nortel: Optical Transport
- Cisco, Nortel: ATM Networking
- Trapeze: SmartMobile WLAN
- Cisco, Nortel: Enterprise solutions
- Avaya, Cisco, Nortel : Enterprise Voice (legacy or over IP)
- Cisco, Nortel: Carrier Voice over IP or ATM
- Cisco, Nortel: L2/L3 VPN solutions
- Nortel: Metro Ethernet solutions
- Detailed list is available upon request
- R&D:
- Software Development
- Testing and Verification
- Support:
- Level2 - Global Product Support
- Level3 - Software Maintenance
- Integration and Acceptance for new services
- Assistance with migration to other vendors’ platforms
- Nortel OPTera Metro solution
- Multiservice Switching solution
- Carrier Voice over IP and ATM solution
- Metro Ethernet solution
- Enterprise Voice Solution
- Enterrpise Ethernet Routing/Switching solution
- Enterprise Virtual Private Networking solutions
- Network Management off-switch applications
- HP Open View
- IBM Netview / Tivoli
- Standard procedures for telecom support services, according to the TL9000 quality management best practices, such as:
- Tickets issue handling processes, based on the case priority
- Initial response time, based on the case priority
- 7/24 emergency procedures
- Structured Problem-Solving & Decision Making Methodology (Kepner-Tregoe)
- Internal Knowledge Database for easy knowledge transfer and search for known issue
- Information Security Management processes according to ISO27001:2005 standard
- We align and tailor our processes to fully match the client’s existing procedures
On customer’s request, LuxNOC develops the tools for processing the raw data and generating the required KPI reports as defined by the project SLA.
We are offering Level1 and level2 support services for a wide range of vendors and telecom solutions.
We can offer a very good interface with any 3rd party vendor based on an extensive telecom R&D and Level3 (Software Maintenance) expertise in Luxoft
LuxNOC has a solid infrastructure, especially configured for hosting real-time/critical business processes, according to ISO 27001 standard. All critical equipment is provided with UPS, fire and high temperature protection, flood detection, and other associated risks prevention controls. Also, all critical software is backed-up in a different location, in order to be restored on needed basis.
Luxoft high class IP Protection and Data Security is appreciated by many customers, and also recognized by LRQA that certified Luxoft according to ISO27001:2005 information security standard. As part of Luxoft, LuxNOC provides a robust environment in terms of physical, network, hardware, software, data and personnel security.
LuxNoc can access and operate on any remote equipment by using encrypted VPN or/and dedicated channels.
Luxoft has Business Continuity and Disaster Recovery Plans, which are tested on yearly basis. Also, disaster recovery and business continuity plans could be developed and tested on customer request.
Our engineers and project managers are involved in various projects providing support services to well known telecom service providers (nationwide) or private organizations (banks, hospitals, etc) deploying complex telecom solutions critical for their business. Also, Luxoft Professional Training Center ensures their continuous improvement of their knowledge according to business requirements.
LuxNOC is a highly scalable service. We are equally adept at servicing large carriers and small and medium-sized telecom service providers, as well as private organizations (banks, hospitals, etc) deploying complex telecom solutions critical for their business.
- defining the scope of the NOC center and finalize the paper work
- implementing the required infrastructure and tools
- staffing and ramping-up the teams
You can start by filling out the information request form at www.luxoft.com/luxnoc. Our sales representative will contact you and help you find out how LuxNOC can improve the bottom line of your business.
LuxNOC service is offered on a subscription basis with the actual cost determined, based on the SLA parameters and specific services provided.
- Operational costs reduction
- Internal resources are freed to focus on revenue-generating activities
- Easy adoption of new technologies and migration to new platforms
- Lower HR overhead
- No internal staff re-training is needed
- Luxoft can dedicate more its own engineers as demand rises
- Access to top engineering talent