Luxoft’s Client Engagement Model

Luxoft has executed thousands of software outsourcing projects varying in size, complexity and degree of distributive development. We have built client-dedicated development centers from scratch for large enterprises and midsize ISVs in new locations across Russia and Ukraine, as well as new delivery offices in Canada and Vietnam. From this diverse project history, Luxoft teams have learned to apply a wide set of methodologies, including enterprise level, such as CMMI Level 5; and product development oriented, such as Agile methodology. This experience, combined with our expertise in working with both legacy systems and cutting-edge technologies, has laid the foundation for Luxoft’s Client Engagement Model.

Luxoft’s Client Engagement Model is designed to meet unique customer-specific needs while maintaining peak quality. This model flexes to ensure successful delivery on a variety of different outsourcing engagements. Whether you are a large enterprise or a midsize ISV seeking a small pilot model, a resource-based model, distributed model or pure project-based model, Luxoft can cater to your requirements. Luxoft brings versatility to any engagement structure, planning for potential changes if the client’s business should evolve, expand or shift course.

How can clients benefit from Luxoft’s engagement model?

No unexpected pitfalls
Luxoft’s Client Engagement Model ensures that an engagement is not regarded as “side work,” but is considered a planned activity – supported by dedicated people (Client Engagement Team), specialized knowledge and approach (Client Engagement Workbook), proven engagement support artifacts (new Delivery Center Workbook) and history of successfully executed projects for industry-leading clients.

Time efficiency
All activities required during engagement are fully described and can be planned in advance, which optimizes delivery duration.

Elimination of “Hidden costs” of engagement
Luxoft’s Client Engagement Model ensures transparent cost structure of an engagement. Through detailed planning, our model eliminates unnecessary activities which may lead to extra costs.

Effective knowledge transfer
Luxoft has created a proven framework for effective knowledge transfer at all stages of an engagement. We thoroughly document all work completed, either in accordance with our corporate standards (corresponding to RUP requirements) or standards specified by a customer. We also arrange special knowledge transfer sessions to ensure smooth information delivery.

Risk reduction
Luxoft’s Client Engagement Team and sales staff clearly communicate with potential customers from the first acquaintance onward – providing early guidance through the entire engagement in order to minimize risks for both parties.

Luxoft's Project based model
Luxoft's ODC - Offshore Software Development Center model