We are beginning to put the pandemic behind us and returning to a state of relative normalcy, but recovering from the damage it has inflicted on the world’s economic well-being will take much longer. The cost of COVID-19 in the United States alone is estimated to be equivalent to each and every citizen chipping in $10,000, an assumption based on a year-long pandemic. That amounts to $3.3 trillion or about a 15% decline in the U.S.’s GDP.

To make matters worse, German public health officials anticipate the crisis will likely run for two years, which would push the ultimate U.S. cost nearer to $7 trillion. When faced with mind-boggling figures like that, it’s no wonder there is a push for an early return to trading normality, or rather, adapting to living with COVID-19.

Economic threats and market disruption coupled with major technological breakthroughs and the prospect of emerging technologies are driving the digital transformation of companies in every industry. Since the virus first hit, business continuity and the ability to connect and communicate productively with a remote workforce have been the primary concerns. Now, organizations are beginning to lift their heads and look longer-term, assessing potential opportunities for when the crisis has passed.

However, the path to renewed profitability will be difficult for most industries, as customer preferences change very quickly. Data has always been regarded as king, but it’s now more important than ever that business organizations maximize their data not only for operational efficiencies but also to improve customer centricity and revenue streams.

Intelligence thinking reimagined

Smart Health Operation protocols will be required in advance to remove any impediments to realignment of working practices, reliability of supply chain connections and safe reopening of doors to customers and employees.

C-Suites as well as HR, operations and legal departments will be heavily focused on creating safe working environments, improving employee health and ensuring customer safety. That’s in addition to developing new plans to stabilize operations, regaining consumer trust, implementing contactless monitoring and transactions, and implementing real-time operational intelligence. Those would be daunting tasks under normal circumstances, let alone with a constantly shifting target of possibilities.

People-centric smart spaces

Enabling people-centric smart spaces and deploying new technology have become equally critical to achieving those goals, from Internet of Things (IoT) to automation, data insights and custom applications.

The development of people-centered smart spaces is meeting the new standards of wellness for business. However, the conundrum of satisfying the inevitable demand for additional functionality while also saving money is a problem in every industry. That said, smart spaces have had a significant impact wherever they have been introduced. Here's a quick look at how they're affecting a few industries.

Source: Gartner (October 2019) ID: 432920

Retail, media and entertainment, tourism and hospitality, energy and utilities

Spaces and business operations must be reengineered to meet new standards and incident protocols, which entails developing contactless processes, mitigating risk, rationalizing occupancy levels and integrating custom applications. It also includes collecting and analyzing data from customers, employees, smart things and other business influencers that require reporting, forecasting and managing of all assets.

Smart operations also necessitate the coordination, monitoring, and management of assets like automation, privacy, security, analytics and geo-mapping.

It is difficult to transform a business to meet varying demands; however, future-proofing your spending to meet not only existing but also unforeseen challenges can also be difficult. Having the right partner who specializes in smart technologies, on the other hand, ensures seamless integration and peace of mind that the necessary protocols are in place.

Healthcare and life sciences

Working with an international health authority to establish a robotics Center of Excellence, our parent company facilitated the development and provision of humanoid robots capable of autonomous navigation, human interaction and the provision of instructions in over 26 languages. Within two to three weeks, robots were able to:
  • Take the temperatures of 200 people a minute (15 people at once)
  • Reduce the risk to front-line healthcare workers
  • Achieve 99% accuracy in temperature readings taken up to 3.5m distance
  • Send a photo of people in need of attention to medical staff. Robots don’t need an internet connection and don’t store patient names or sensitive personal data
  • Spot patients wearing their face masks incorrectly
  • Disinfect areas with centimeter-accuracy (including itself, after human contact)
  • Guide patients around hospitals
In another great healthcare advance, blockchain supply-chain solutions have proved invaluable for securely connecting patients and their personal histories with providers, labs and insurance companies via smart contracts. Blockchain is considered a key component in the realization of a seamless digital evolution. With the wide increased acceptance of telehealth and telemedicine, blockchain is the next integration in composing a secure end-to-end digital transformation.


Manufacturers, particularly those critical to society's continued good health (e.g., food manufacturers and distributors, paper goods and medical suppliers, etc.), cannot afford downtime. To address this, a computer-vision solution can be implemented to anonymously track people who enter the company's smart space. AI and ML integration, predictive analytics, and DevOps, when combined with the expertise of a technology consultant, provide the operations team and HR departments with a real-time view of the current state of their operations.


As part of maintaining new occupancy-level standards and improving the customer experience, airport lounges needed a contactless method for monitoring occupancy. By leveraging our partnership with Azure, we enabled a computer-vision solution, which anonymously monitors people adhering to social distancing and exiting the space to maintain the new reduced occupancy levels. We integrated the front-desk check-in data to provide operations staff with a real-time occupancy dashboard to improve their operational standards.


These are just a few examples of how businesses reinvented and refocused their organizations to venture on a journey of smart health and smart spaces.

If you'd like to discuss how DXC Luxoft can help you keep employees healthy and customers safe while embarking on smart, new-business opportunities, please contact us.
Lucretia Williams
Lucretia Williams' focus is on developing strategic value proposition, to drive a healthy pipeline and successful new client acquisitions through targeted marketing activities for various industries within DXC Luxoft's growing analytics and engineering practice.