SITA is a global information technology company that provides IT and telecommunication services to the air transport industry, delivering up to 90% of the world's airline business.
SITA needed to upgrade their popular mobile application to provide new features and a better customer experience to their end-customers, while also offering them a competitive advantage from their competitors
The application lets passengers manage every aspect of their journey from their personal smart device. It allows passengers to access key services such as shopping, booking, check-in, airline information, customer journey information, baggage tracing and flight status review.
External developers and airlines can also develop additional passenger booking and check-in apps for Android and iOS, plus web apps for other devices.
The solution provides secure and streamlined access to booking, ticketing, check-in, flight, airline, and baggage tracing information, making it easy for passengers to navigate. It also features a loyalty program, supporting frequent flyer validation and loyalty points redemption – making it a one-stop shop for travelers.

Our solution increases passenger satisfaction by quickly adapting services to the modern traveler due to a re-engineered code base and high coding standards – ultimately boosting sales.
Full case study (440 kB)