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Intelligent Automation from Pega and Luxoft

Identify. Automate. Accelerate.

Find out how the Luxoft-Pega partnership can power your business to perform, engage and excel

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End-to-end digital automation with Pega

 

As a Pega Gold Partner, Luxoft designs and implements digital automation solutions for business transformation via Pega's world-class case management, business process management (BPM), customer relationship management (CRM), customer service, decisioning, machine learning (ML), chatbot and robotic process automation (RPA) capabilities.

Pega's low-code, adaptive, cloud architecture software empowers users to rapidly deploy and extend applications to meet strategic business goals and engage digital customers.

The Pega-Luxoft partnership means transformation

Luxoft's Pega practice

4

continent coverage for offshore/nearshore delivery

300+

certified BPM experts for innovative solutions

750+

automation consultants for digital transformation

Our Pega services — build what comes next

See measurable benefits with Pega and Luxoft

The Pega-Luxoft partnership ensures projects execute smoothly, development includes the most up-to-date best practices, and processes happen in the most efficient way possible. 

Become customer-centric

Pega allows you to consolidate 12 legacy, product-centric CMS and CRM systems into a single omnichannel Pega CRM solution. Relationship executives get a unified view of the customer, allowing for greater personalization and innovation in rich customer experiences. Companies can deliver seamless, frictionless service to digital customers and build the tools they need to keep them engaged.

Streamline approvals

Pega’s solutions help companies cut application approval times from weeks to minutes by replacing manual paperwork, data entry and inquiry processes with an automated STP solution. Companies remove manual repetitive tasks and allow agents to build relationships and nurture sales sequences with the full support of automation tools.

Rollback processing costs

Companies can reduce processing by 37% and deliver a better user experience for staff by replacing 37 legacy government systems with a multilingual, end-to-end, Pega 8 case-management system that processes 4 million documents a year with 99.99% availability. This offers astounding value to companies processing heavy document loads without increasing headcount or sacrificing quality.

Improve sales performance

Pega and Luxoft facilitate better performance and lifecycle visibility by seamlessly pushing the best offers to customers across all inbound channels. In addition, teams can upsell offers through outbound campaigns using the Pega Customer Decision Hub and predictive analytics. This increases customer lifetime value, engages and re-engages existing customers, and builds long-term success in the market.

Reduce operational costs

The Pega-Luxoft partnership facilitates greater efficiency by helping companies process 4½ million emails a year using the Pega Intelligent Virtual Assistant (IVA), ML with NLP, in combination with reference data from SAP. These solutions also support the automation of business processes such as order processing, complaints and claims. Companies increase service without sacrificing quality or engagement.

Accelerate case resolution

Resolve more cases by reducing processing times. Pega enables companies to succeed using Pega’s RPA platform to capture case details and update case information with data from outside systems and agencies. With data consolidation, companies capture a 360 view of customers, understand customer needs, and can fix common bottlenecks. This solution puts data to work. 

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Consult one of our global strategists

Our Team

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Naresh Kirpalani

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Naresh Kirpalani leader image
Naresh Kirpalani

Solution Lead, Intelligent Automation

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Mihir Chandra

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Mihir Chandra leader image
Mihir Chandra

Automation Practice Director

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Mikhail Lyubimov

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Mikhail Lyubimov leader image
Mikhail Lyubimov

Automation Practice Director