We help enterprises streamline their processes, merge siloed systems, and enhance sales and customer service to engage and retain digital customers.
As a Pega Gold Partner, Luxoft designs and implements digital automation solutions to help you achieve business transformation via Pega's world-class case management, business process management (BPM), customer relationship management (CRM), customer service, decisioning, machine learning (ML), chatbot and robotic process automation (RPA) capabilities.
Pega's low-code, adaptive, cloud-architected software — built on the Pega platform — empowers users to rapidly deploy and extend applications to meet strategic business goals.
Become customer-centric by consolidating 12 legacy, product-centric CMS and CRM systems into an omnichannel Pega CRM solution, enabling relationship executives to get a unified view of the customer.
Cut application approval times from weeks to minutes by replacing manual paperwork, data entry and inquiry processes with an automated STP solution.
Rollback processing costs by 37% and deliver a better user experience for staff by replacing 37 legacy government systems with a multilingual, end-to-end, Pega 8 case-management system that processes 4 million documents a year with 99.99% availability.
Improve sales performance and lifecycle visibility by seamlessly pushing the best offers to customers across all inbound channels, and up-sell offers through outbound campaigns using Pega Customer Decision Hub and predictive analytics.
Reduce operational costs by processing 4½ million emails a year using Pega Intelligent Virtual Assistant (IVA), ML with NLP, in combination with reference data from SAP, automating business processes such as order processing, complaints and claims.
Accelerate case resolution by using Pega’s RPA platform to capture case details and update case information with data from outside systems and agencies.
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