Intelligent Automation from Pega and Luxoft

Identify. Automate. Accelerate.

Find out how the Luxoft-Pega partnership can power your business to perform, engage and excel



Luxoft delivers measurable, end-to-end digital automation solutions, using the Pega platform

We help enterprises streamline their processes, merge siloed systems, and enhance sales and customer service to engage and retain digital customers.


As a Pega Gold Partner, Luxoft designs and implements digital automation solutions to help you achieve business transformation via Pega's world-class case management, business process management (BPM), customer relationship management (CRM), customer service, decisioning, machine learning (ML), chatbot and robotic process automation (RPA) capabilities.


Pega's low-code, adaptive, cloud-architected software — built on the Pega platform — empowers users to rapidly deploy and extend applications to meet strategic business goals.

Our Pega practice

Senior digital talent with expertise
Senior digital talent with expertise in
banking, financial services, insurance,
healthcare, CPG, public sector,
automotive and utilities
Focus on Agile development methodology
Focus on Agile
development methodology
CoE and accelerators
CoE and accelerators:
We focus on reuse and accelerators
from our or customers COE for rapid
solution build
Onshore/nearshore delivery capability
Onshore/nearshore delivery
capability: Europe, UK, the Americas,
Middle East, India and APAC
300+ certified BPM experts
Certified BPM experts
750+ digital consultants
Automation consultants

Our Pega services

Kickstart services


  • Process mining and business case creation
  • Production-ready pilot within 90 days
  • Scale quickly using our application development and support services
End-to-end automation


  • Application development
  • End-to-end testing
  • Application support
  • Pega DevOps implementation
Tech advisory


  • Architecture and performance review
  • Pega CoE implementation for reuse and acceleration
  • Guardrail implementation – best practices and guidance
Rapid Pega upgrades


  • Assess the feasibility and impact of upgrading Pega versions
  • Reduce risk and cost of actual upgrade with RPA automation
  • Pilot

Measurable benefits

Pega solutions have enabled our clients to:

Become customer-centric by consolidating 12 legacy, product-centric CMS and CRM systems into an omnichannel Pega CRM solution, enabling relationship executives to get a unified view of the customer.

Cut application approval times from weeks to minutes by replacing manual paperwork, data entry and inquiry processes with an automated STP solution.

Rollback processing costs by 37% and deliver a better user experience for staff by replacing 37 legacy government systems with a multilingual, end-to-end, Pega 8 case-management system that processes 4 million documents a year with 99.99% availability.

Improve sales performance and lifecycle visibility by seamlessly pushing the best offers to customers across all inbound channels, and up-sell offers through outbound campaigns using Pega Customer Decision Hub and predictive analytics.

Reduce operational costs by processing 4½ million emails a year using Pega Intelligent Virtual Assistant (IVA), ML with NLP, in combination with reference data from SAP, automating business processes such as order processing, complaints and claims.

Accelerate case resolution by using Pega’s RPA platform to capture case details and update case information with data from outside systems and agencies.

Consult one of our global strategists