Digital Automation with Pega

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Luxoft Delivers Measurable End-to-End Digital
Automation Solutions Using Pega Platform

Now, more than ever, enterprises need to streamline their processes, merge their siloed systems and enhance sales and customer service, to engage and retain the digital customer.

 

As a Pega Gold Partner, we design and implement digital automation solutions to help you achieve business transformation using the power of Pega's world-class business process management (BPM), customer relationship management (CRM), decisioning, machine learning (ML) and robotic process automation (RPA) capabilities. Pega's adaptive cloud-architected software – built on the unified Pega platform – empowers users to rapidly deploy and extend applications to meet strategic business goals.

Pega partner

Our Pega Practice

Our BPM experts work with the client to deliver business-impacting transformation using Agile methodology, continuous delivery and cloud.

Senior digital talent with expertise
Senior digital talent with expertise
in banking, financial services,
insurance, healthcare, CPG, public
sector, automotive and utilities
Focus on Agile development methodology
Focus on Agile
development methodology
CoE and accelerators
CoE and accelerators:
we help customers roll out
CoEs to focus on reuse
and acceleration
Onshore/nearshore delivery capability
Onshore/nearshore delivery
capability: Europe, UK, the Americas,
Middle East, India and APAC
250+ certified BPM experts
250+ certified
BPM experts
750+ digital consultants
750+ digital
consultants

Our Pega Services

DX One
DX One

E2E Solutions

  • Digital automation
  • “Next Best Action” decisioning
  • Achieve your digital experience strategy for digital selling, CRM, KYC, shared services, onboarding, etc.
TechAdvisory
TechAdvisory

Consulting Services

  • Architecture and performance review
  • Pega CoE implementation for reuse and acceleration
  • Guardrail implementation – best practices and guidance
TechNow
TechNow

Rapid Piloting

  • Production-ready pilot within 90 days
  • Scale quickly to establish implementation
Rapid Upgrade
Rapid Upgrade

Pre-Upgrade Advisory

  • Assess the feasibility and impact of upgrading Pega versions
  • Reduce risk and cost of actual upgrade
DevOPS at Pega
DevOps at Pega

Continuous Integration and Delivery

  • Implement Pega DevOps independently or into existing DevOps frameworks

End-to-End Business Process Automation

Luxoft’s BPM Practice Covers the Entire Digital Automation Spectrum

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Optical Character Recognition (OCR)

 

Programs that convert images of typed, handwritten or printed text into machine encoded text.

 

Business Outcome

Automated paperwork processing and data entry.

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Robotic Process Automation (RPA)

 

Programs that automate mundane and deterministic processes, e.g., by interacting with application UI. Can be attended or unattended.

 

Business Outcome

Automation of routine processes such as data entry, data enrichment, email processing, order and claims processing, etc.

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Enterprise Application Integration (EAI)

 

Integration of digital systems to automate processes across multiple systems, e.g., using Mulesoft to connect Pega BPM with an AS400-based insurance system.

 

Business Outcome

End-to-end process automation. Removal of data silos while retaining existing data. Ability to use established/legacy applications in new digital environment. Uninterrupted operations during/after upgrades.

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Business Process Management (BPM)

 

Straight-through processing (STP) or iBPM that uses rules to integrate and automate more complex processes.

 

Business Outcome

Automation of regulated sales processes, onboarding, case management.

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Virtual Assistant / Cognitive Agent / Chatbots

 

A system that uses ML and NLP to converse with users and automate tasks in dialogue form.

 

Business Outcome

Automated customer service using an intelligent dialogue framework that integrates data from multiple service systems. Guided knowledge base for staff and users.

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Assisting Human Operator with ML-Based Decisioning Tools

 

ML-Based decisioning systems to help human operators perform real-time, information-heavy tasks.

 

Business Outcome

“Next best step” for lending decisions, KYC screening, cross-sell/upsell offers and retention strategies. Supplement staff expertise to make decisions that improve overall business results.

Measurable Benefits

Pega solutions have enabled our clients to:

  • Become customer-centric
    by consolidating 12 legacy, product-centric CMS and CRM systems into an omnichannel Pega CRM solution, enabling relationship executives to get a unified view of the customer
  • Cut application approval times
    from weeks to minutes by replacing manual paperwork, data entry and inquiry processes with an automated STP solution
  • Roll back processing costs
    by 37% and deliver a better user experience for staff by replacing 37 legacy government systems with a multilingual end-to-end Pega 8 case management system that processes four million documents a year with 99.99% availability
  • Improve sales performance
    and lifecycle visibility by seamlessly pushing the best offers to customers across all inbound channels, and upsell offers through outbound campaigns using Pega Customer Decision Hub and predictive analytics
  • Reduce operational costs
    by processing four and a half million emails a year using Pega Intelligent Virtual Assistant (IVA) ML with NLP in combination with reference data from SAP, automating business processes such as order processing, complaints and claims
  • Accelerate case resolution
    by using Pega’s RPA platform to capture case details and update case information with data from outside systems and agencies

Are You Ready?

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Learn More

Check out digital automation success cases delivered by Luxoft's Pega practice.