Annual Luxoft Customer Advisory Board Focuses on Building Partnerships for Change and Longevity.
Deutsche Bank and Ping Identity Speak on Outsourcing Relationship Success Factors.
New York & Moscow, August 14, 2007 – Luxoft, Russia’s largest provider of high-end IT outsourcing and product development services, recently convened its major clients for the Luxoft Customer Advisory Board (CAB) to share insights on building strong outsourcing partnerships and to discuss industry trends and challenges.
At this year’s annual meeting, held in Dubrovnik, Croatia, Deutsche Bank, Ping Identity, Sabre Holdings, M&O and others talked through industry challenges and opportunities and discussed Luxoft’s strategic vision, including an in-depth review of the company’s recent announcement to concentrate on three strategic areas for continued company growth and ever-increasing client business value. These three focus areas include re-organizing Luxoft’s delivery structure around vertical industry practices, offering new premium services and expanding regional and global talent pools.
As a highlight of the meeting, a panel on partnership evolution featured Daniel Marovitz, Chief Operating Officer of Technology for Deutsche Bank, and Bill Wood, Vice President of Product Development for Ping Identity. The panel stressed the need to build effective and ongoing change management and assessment practices into outsourcing relationships as they mature to maximize efficiency and ensure mutual benefit. This panel was followed by an in-depth discussion on feedback from Luxoft’s 360-degree client/vendor survey.
“We wanted to use this invaluable customer forum to zero-in on the one constant in outsourcing – and any business relationship – change,” said Dmitry Loschinin, President and CEO of Luxoft. “The opportunity to service clients over the long haul – which we have done with some for more than seven years – only comes from the ability to assess and adjust engagement priorities, requirements, QA and governance on a real time basis. Flexibility, within the context of stability and maturity, is what helps vendor and client teams successfully cycle through relationship, business and technology shifts as they happen.”
Finally the board meeting provided a venue for Luxoft customers to share feedback and exchange ideas on issues and trends on their direct account and beyond. Ways to successfully navigate growing resource constraints in the industry was a main topic of conversation and drove discussion on Luxoft’s ever-growing regional and global delivery capabilities. There was also a focus on the best ways to foster innovation and technological thought leadership at all levels of the client and vendor outsourcing team.
"As a new client of Luxoft, it was great timing to be able to attend the CAB meeting in Croatia,” said Tracy Cooper, Vice President, Sabre Holdings. “Not only was I able to interact with the senior Luxoft team and learn more about the company’s performance, but I also had the opportunity meet fellow top clients and hear their first-hand positive feedback about the company."
Luxoft, founded in 2000, is Russia’s largest provider of high-end IT outsourcing services with operations in the US, Canada, UK, Ukraine and the world’s largest delivery capabilities in Russia and CIS.
Luxoft works with global enterprises and independent software vendors (ISVs) enjoying long-term relationships with industry leaders such as Deutsche Bank, IBM, UBS, T-Mobile and Dell.
Luxoft's software development processes meet the highest quality standards, and the company was the first in Europe to achieve Level 5 CMMI quality certification. Luxoft runs research and development centers in Moscow, St. Petersburg, Dubna and Omsk in Russia as well as centers in Kiev, Dnepropetrovsk, and Odessa, Ukraine and Vancouver, Canada.
Luxoft is the recipient of the 2007 Frost & Sullivan Global Outsourcing Growth Excellence & Customer Value Leadership Award and was named a finalist for the 2007 Outsourcing Excellence Award sponsored by Everest Group and Forbes Magazine. In addition, Luxoft was dubbed a “Rising Star” in the 2007 Global Outsourcing 100 from IAOP and was ranked the world's “#1 IT Outsourcing Product Engineering Vendor” in the 2006 Black Book of Outsourcing.