The Aviation 2020 Trend Report looks at the ways airports and airlines are responding to change and regaining trust by designing people-centric smart spaces. Last year, aviation contributed around $2.7 trillion to global GDP. More than a third of global trade (by value) was moved by air and each of the industry's 25 million employees helped support up to 24 jobs in the broader economy.
Smart Health Operations are driven by unique protocols that can ensure the safe reopening of doors to passengers and employees. This year’s report contains key business drivers that we believe will be a great help for your decision-makers as they work to align investment in technology with the growing demands of a world in flux.
You Can’t Just Ask for Trust
Smart Health Operations
Navigating the Landscape
Future Trends and Recommendations
The creation of people-centric smart spaces is a North Star for meeting new standards of wellness in aviation. People-centric smart spaces use additional data sources, smart automation and human-centered design to improve the end-user experience. However, satisfying the demand for extra functionality and safety measures while making cost savings, requires effective proofs-of-concept and the ability to scale solutions across airplanes and airports.
Whether you’re considering the benefits of autonomous navigation using LIDAR cameras or simply developing contactless, automated processes, deploying robots can create unique customer experiences. As well as CX, robotics can help you achieve new, cost-effective standards of sanitization with consistent and verifiable sanitization protocols, and build trust with travelers.
Data-enhanced Smart Health Operations with AI and ML can gather customer-experience data and analytics. AI and ML help increase forecasting accuracy, delivering insights to decision-makers in procurement, marketing, maintenance, customer service and so on. They bake resilience and agility into the technological processes that track, and react to, changing standards.
The emphasis is on minimizing touch and exposure to create a technology-enabled, contactless journey. It’s about using human-centered design principles to unite and align teams behind a long-term plan to build resilience to changing conditions. Maximize your RoI by identifying contactless operations that also achieve process efficiencies, optimizing revenue management and investment decisions with data scientists, and capitalizing on low passenger volumes by accelerating the adoption of innovative technologies.
