Smart Health Operations
Aviation 2020 Trend Report


The Aviation 2020 Trend Report looks at the ways airports and airlines are responding to change and regaining trust by designing people-centric smart spaces. Last year, aviation contributed around $2.7 trillion to global GDP. More than a third of global trade (by value) was moved by air and each of the industry's 25 million employees helped support up to 24 jobs in the broader economy.


Smart Health Operations are driven by unique protocols that can ensure the safe reopening of doors to passengers and employees. This year’s report contains key business drivers that we believe will be a great help for your decision-makers as they work to align investment in technology with the growing demands of a world in flux.

Report Sneak Peek

You Can’t Just Ask for Trust

  • The challenges airport and airline executives face when implementing transformative engineering and analytics

Smart Health Operations

  • Investment considerations for building people-centric smart spaces

Navigating the Landscape

  • Early trends in airport and airline strategies to rebuild trust amid business transformation

Future Trends and Recommendations

  • How to stay nimble and maintain momentum while undergoing modernization
  • Trend 01: People-Centric Smart Spaces
  • Trend 02: Autonomous Everything
  • Trend 03: AI and Analytics
  • Trend 04: Design and Engineering Principles
Trend 01: People-Centric Smart Spaces

People-Centric Smart Spaces

Data Sources, Smart Automation and Human-Centered Design

The creation of people-centric smart spaces is a North Star for meeting new standards of wellness in aviation. People-centric smart spaces use additional data sources, smart automation and human-centered design to improve the end-user experience. However, satisfying the demand for extra functionality and safety measures while making cost savings, requires effective proofs-of-concept and the ability to scale solutions across airplanes and airports.

Trend 02: Autonomous Everything

Autonomous Everything

Contactless, Automated Processes, Robots... Oh My

Whether you’re considering the benefits of autonomous navigation using LIDAR cameras or simply developing contactless, automated processes, deploying robots can create unique customer experiences. As well as CX, robotics can help you achieve new, cost-effective standards of sanitization with consistent and verifiable sanitization protocols, and build trust with travelers.

Trend 03: AI and Analytics

AI and Analytics

Data Plotting the Path Forward

Data-enhanced Smart Health Operations with AI and ML can gather customer-experience data and analytics. AI and ML help increase forecasting accuracy, delivering insights to decision-makers in procurement, marketing, maintenance, customer service and so on. They bake resilience and agility into the technological processes that track, and react to, changing standards.

Trend 04: Design and Engineering Principles

Design and Engineering Principles

Navigating the Landscape

The emphasis is on minimizing touch and exposure to create a technology-enabled, contactless journey. It’s about using human-centered design principles to unite and align teams behind a long-term plan to build resilience to changing conditions. Maximize your RoI by identifying contactless operations that also achieve process efficiencies, optimizing revenue management and investment decisions with data scientists, and capitalizing on low passenger volumes by accelerating the adoption of innovative technologies.

Looking Forward to a Healthy Recovery