Expertise to Drive Efficiency

Our managed support services help keep your investment running smoothly. Through sharing risk, renowned ownership, quickly fixing defects and adding value with functional enhancements and system upgrades, we provide the competitive edge our clients need to stay ahead.

Our service teams have a deep understanding of complex systems such as Murex, Calypso, OpenLink, Markit Analytics, GoldenSource, Platform Symphony and more, plus experience supporting business users across trading, risk management, operations and finance.

We offer battle-hardened frameworks that benefit from our internal service governance, automated tools such as Smart Suite, clearly defined SLAs and KPIs, and industrialized processes to speed delivery, uplift quality and reduce TCO.

Our support coverage does not just stop at the application layer. Through our partnership program, we can provide a complete turnkey solution from data center upwards.

ITIL Support to Suit Your Requirements

Our support services provide 24/7 first-, second- and third-line support functions on-shore, on-site or nearshore for clients across Europe, Africa, Asia-Pacific and the Americas. Our ITIL-based operating model encompasses both application and infrastructure support elements.

  • The first support line is a 24/7/365 partly-automated shared service layer consisting of Excelian and infrastructure vendor resources but presented as one ‘desk’.
  • The second level consists of application management and technical management to provide a scalable framework and to drive best practices by competency.
  • Level three is effectively an escalation layer to the main support services.

The Stand-Out Customer-Focused Approach

Our expertise, coupled with competitive cost efficiency, makes our service a sound choice for any organization looking for optimum performance from their IT systems.

Our processes, built in accordance with industry compliance and with best practices in mind, are designed to be transparent and responsive to guarantee great customer service and prompt resolution of your issues and requests.

Excelian’s SME network is a value-add to any Excelian engagement. Forged from strategically-placed SMEs across our organization, we clarify best practices and leverage internal tools and knowledge for the benefit of our clients.

We also offer an extending support service which includes technical upgrades encapsulating true TCO.

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