client success stories
Scaling Scrum adoption for a leading medical insurance company
Reducing time-to-market by 50% and improving the product delivery process.
3 min read
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client success stories
Reducing time-to-market by 50% and improving the product delivery process.
3 min read
Insurance
Transformation and Agility
Without the support of leadership, between 40% and 50% of Agile transformations fail. Often, clients are looking for a quick win — rapid Agile certification, or genericized Agile meeting formats such as standups and retrospectives — rather than reflecting on gaps in their current culture, leadership and practice.
After an IT manager at this leading medical insurance company watched our video lessons, they contacted us for help in adopting an Agile approach in their global delivery centers. The business needed to improve its development and delivery process, and speed up the time-to-market without increasing the budget. The main issues concerned understanding the product owner role and how the backlog was managed, prioritized, and communicated. The process lacked transparency, leading to ineffective backlog refinement sessions and development teams that were prioritizing tasks that were not aligned with the business strategy.
Our initial task was to engage multiple levels of the organization to help establish a broader operational perspective and transformational plan. We visited the client onsite to chart and guide their Agile transformation, following these six steps:
To guide our clients on their transformation journey, we used tactical Agile methodology of SCRUM and Kanban to build base line best practices. Through hands on assessments and team mobilization, we established a path to maturity, then used a phased approach to implement additional layers of value, working towards a scaled Agile framework throughout the business units and organizational structure.
We provided our client with the technical expertise, methodologies and training to adopt an Agile approach for their worldwide locations.
This enabled them to:
Working together, we were able to help our client scale Scrum adoption from the local delivery center to their global locations, aligning teams and enabling a faster time-to-market. The company recognized the local delivery center as a leader in Agile adoption. Seeing the promise of agile business practices for teams working on complex insurance products, the chair of the board of directors invited us to speak about Agile at an insurance industry conference.
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