Intelligent Automation from Pega and Luxoft
Identify. Automate. Accelerate.
Find out how the Luxoft-Pega partnership can power your business to perform, engage and excel
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Identify. Automate. Accelerate.
Find out how the Luxoft-Pega partnership can power your business to perform, engage and excel
As a Pega Gold Partner, Luxoft designs and implements digital automation solutions for business transformation via Pega's world-class case management, business process management (BPM), customer relationship management (CRM), customer service, decisioning, machine learning (ML), chatbot and robotic process automation (RPA) capabilities.
Pega's low-code, adaptive, cloud architecture software empowers users to rapidly deploy and extend applications to meet strategic business goals and engage digital customers.
continent coverage for offshore/nearshore delivery
certified BPM experts for innovative solutions
automation consultants for digital transformation
The Pega-Luxoft partnership ensures projects execute smoothly, development includes the most up-to-date best practices, and processes happen in the most efficient way possible.
Pega allows you to consolidate 12 legacy, product-centric CMS and CRM systems into a single omnichannel Pega CRM solution. Relationship executives get a unified view of the customer, allowing for greater personalization and innovation in rich customer experiences. Companies can deliver seamless, frictionless service to digital customers and build the tools they need to keep them engaged.
Pega’s solutions help companies cut application approval times from weeks to minutes by replacing manual paperwork, data entry and inquiry processes with an automated STP solution. Companies remove manual repetitive tasks and allow agents to build relationships and nurture sales sequences with the full support of automation tools.
Companies can reduce processing by 37% and deliver a better user experience for staff by replacing 37 legacy government systems with a multilingual, end-to-end, Pega 8 case-management system that processes 4 million documents a year with 99.99% availability. This offers astounding value to companies processing heavy document loads without increasing headcount or sacrificing quality.
Pega and Luxoft facilitate better performance and lifecycle visibility by seamlessly pushing the best offers to customers across all inbound channels. In addition, teams can upsell offers through outbound campaigns using the Pega Customer Decision Hub and predictive analytics. This increases customer lifetime value, engages and re-engages existing customers, and builds long-term success in the market.
The Pega-Luxoft partnership facilitates greater efficiency by helping companies process 4½ million emails a year using the Pega Intelligent Virtual Assistant (IVA), ML with NLP, in combination with reference data from SAP. These solutions also support the automation of business processes such as order processing, complaints and claims. Companies increase service without sacrificing quality or engagement.
Resolve more cases by reducing processing times. Pega enables companies to succeed using Pega’s RPA platform to capture case details and update case information with data from outside systems and agencies. With data consolidation, companies capture a 360 view of customers, understand customer needs, and can fix common bottlenecks. This solution puts data to work.
