Challenge:
A Fortune 100 engineering and manufacturing industry leader sought to redefine their required and complex maintenance training for their primary product. Technology had not only changed what was possible in enterprise training, but had also altered the expectations of trainees.
Smashing Ideas, the design and innovation arm of Luxoft, believed a re-imagined approach to how training was created and delivered would increase student engagement, decrease costs, create new revenue streams, and provide the same level of experience – whether performed on-site, at a remote location, or in one of their buyer’s classrooms.
Approach:
Smashing Ideas, the design and innovation arm of Luxoft, identified and prioritized the client’s business goals, and surfaced their needs, motivations and pain points.
Conducting interviews led to the identification of behavioral archetypes. Smashing also helped make the client a lean business by introducing client team members to agile and lean UX practices. This new way of working, powered by lean management, allowed the team to quickly begin prototyping various simulation environments, while simultaneously conducting critical rounds of user testing.
Solution:
Equipped with application development expertise, Smashing designed and developed a high-tech digital training program that is scalable, can be deployed worldwide, and allows students to move through the training at a pace that minimizes the learning curve, while maximizing proficiency and efficiency.
The partnership was extended beyond just software engineering, leading to changes in how lessons are created. Smashing trained the client’s team members on utilizing a lean methodology, which lead to lesson and asset development workshops, content creation, and global cross-functional team collaboration tools, delivering technology innovation.
Result:
With continued and expanded phases of the simulation training being deployed, the project is redefining the educational experience within the engineering and manufacturing industry.
Additionally, it has opened up new lines of revenue for our client and spurred new ways of thinking about innovation and creating value-added services for their business. This project has become a benchmark for other innovation teams within our client’s organization, sparking innovation and change.
